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Kaospilot Kaospilot Experience Design

Since 1991, Kaospilot have worked systematically with the management of change and co-creation processes. We are a creative and experience design driven school with 100 inquisitive rule breakers from all over the world and a consultancy house that makes training programs in leadership, innovation, education, creativity and experience design. We teach experience design through giving participants of the course a carefully designed experience. We learn experience design through applying theory and method to real word cases that the participants bring into the courses.

Journey Map Online Tool Program Partner:

Custellence is a partner of Kaospilots Experience Design professional program, because we love their tools. Alumni from our programs get a discount on Custellence journey mapping tools. Custellence is the flexible and intuitive tool for all kinds of journey maps. Create and present professional maps of your customer journeys, organize and share your insights and collaborate in the tool to create great customer experiences and lasting value.

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April 11-13th 2018 Experience Design Immersion Aarhus, Denmark (SOLD OUT)

August 22-24th 2018 Experience Design Immersion Aarhus, Denmark

November 28-30th 2018 Experience Design Immersion Aarhus, Denmark

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Custom learning experience for your organization?

For an info package please contact:

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Courses begin at 09.00 and end at 17.30.

Aarhus Denmark Course map and location


The registration fee for all courses in Denmark is:

€1560 excluding VAT

The registration fee includes materials, lunch, tea/coffee and “brain-food” throughout the program. Accommodation is not included.



Katja Subrizi Wessling


Katja has 20 years international experience leading purposeful organizational development and culture to help clients/employers make a meaningful difference. She is a Kaospilot alumni, with experience working at IDEO, Frog, ustwo and has consulted for many fortune 500 companies. Experience design thinking is in her DNA. Her motto is ‘kindness rules’. Read more .

Andy Sontag (US)

Program Leader Kaospilot Experience Design

Tel. +4552900787

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An experience design and innovation consultant, speaker and educator. Bridging the worlds of design and organizational change through consultancy. Andy works for clients globally. Has had the pleasure of being with the Kaospilot Experience Design since the courses inception.

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Star Wars: The Last Jedi

R ight now, only J.J. Abrams, Lucasfilm president Kathleen Kennedy, and a few select others know how the current Star Wars trilogy will recover from the tragic loss of Carrie Fisher. Only they can answer the question: will Leia appear in Episode IX ? And if so, how? As a Angara Vintage Peridot Earrings in Yellow Gold g4E1L
, Mark Hamill says the late actress is “irreplaceable.”

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another excerpt from their in-depth video interview with Mark Hamill. In the latest segment, Hamill is asked point-blank how he feels about the possibility of Leia being recast for Episode IX. “I think it would be tough recasting only because she’s [Fisher] is so indelibly linked with that character,” Hamill said. “It’s not an insurmountable problem, but I know the script had been developed enough that when we lost her, they had to go back to square one. But she’s irreplaceable.”

Hamill made it clear that he has no idea how Episode IX will proceed, which implies he’s not involved in the film at all. In other words, Luke’s ghost probably won’t return for the movie. And seemingly, from Hamill’s point of view, neither should Leia. Back in December, Last Jedi director Rian Johnson told Inverse that there probably wasn’t any additional footage of Carrie Fisher left over for use in Episode IX. “There weren’t any big scenes.There were smaller scenes that, structurally just ended up falling away…But there wasn’t any big and significant.”

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Everyone Misunderstood Luke's Plan in 'The Last Jedi'

Johnson also made it clear that he made any and all leftover footage available to J.J. Abrams saying: “I had a conversation with J.J. [Abrams], [and said] you can take a look at anything we didn’t use. But I don’t think there’s anything there. The truth is, there isn’t a ton of her that we shot that we didn’t use in this movie.”

So, even though Hamill says the problem of Leia’s role in Episode IX isn’t “insurmountable,” it seems pretty tricky. Save for a minority of fans, no one seems in favor of recasting Leia or any kind of digital resurrection, beyond what was done for Rogue One.

Gary Vaynerchuk
by Gary Vaynerchuk
12 months ago · 4 min read
H aving zero expectations is a statement I make that is often misunderstood. For me the reason why I have zero expectations is because I have enormous empathy. At the end of the day, I recognize that people have this worldview of constant expectation. It’s how they’re wired. Everyone thinks they’re just entitled to help. That’s why I wrote my book Jab, Jab, Jab, Right Hook . It’s about providing value first, and not always asking for something in return. And if you’re really coming from a place of empathy, you simply want to help. I do things everyday that don’t have an ROI. I don’t expect or want anything in return. I just think doing the right thing is always the right thing.

The problem is , so many people are worried about what other people think of them and so therefore they are constantly let down. But when people let me down and it happens every single day , my brain actually defaults into empathy. I start trying to reverse engineer and understand. I’m asking what’s going on at home? Are they okay? What happened that made them have to let me down? What happened that made them not deliver, not call back, not react, not come through, not support?

The problem is

There is no reason for me to get upset over something I can’t control. Being upset about somebody else’s actions only slows me down.

I don’t find any practicality in having expectations. People often ask me. “Do you have expectations of employees? Like what about employees?” and the answer is of course, I have expectations of employees. That’s a slightly different situation because they are on my payroll but I approach it from a similar POV. The great thing about being an employer is your actions can map to your expectations.

If somebody lets me down, don’t take it personally. You have to adjust and make a business decision as to whether or not you want that person on your team or if you want to mentor them up for the future. I’m stunned by how many people run businesses and expect others to care about their business as much as they do. The only way I expect somebody to care about my business as much as I do is if they have equal equity in that business. And even then I don’t expect them to care as much as I do!

It’s not about being disappointed that people can’t deliver. It’s not a cynical and negative point of view. I actually think it’s a very optimistic point of view. It speaks to my internal confidence and internal gratitude and empathy. Having zero expectations is a cognitive trait that has lead me to become more independent. I don’t need anything from anyone else. I’m not expecting anything. It’s just the way it’s always been. As I get into my early forties I can clearly see it’s been one of the reasons that I’ve been successful in life, let alone business. When you have zero expectations, everything else is just a pleasant surprise.

Did you know more than 10,000 travellers become ill with malaria each year and every 2 minutes a child dies from malaria. Malaria is present in over 90 countries and territories. Although malaria is a preventable disease, it is potentially rapidly fatal. In addition to the human toll, the disease leads to significant economic losses and disrupts business operations. Read on to know the risk of malaria and how you can protect yourself and your employees . . .

Tsunamis, floods and forest fires happen all too often, as do earthquakes, hurricanes and other extreme weather events. Global organisations consider their business travellers and expatriates are at medium risk of hurricanes, typhoons and tsunamis whilst on assignment. 52% of large organisations report dealing with occurrences of these threats over a three-year period.

Air pollution is a topic being discussed almost daily in the news, and is included in many health and environment forums. Pollution affects business operations in many ways, from changes to traffic, vehicle design requirements, bans on burning, and even shutting some manufacturing plants at times. For more information on air pollution, log in to International SOS’s dedicated air pollution website.

Throughout late 2013 and early 2014, civil unrest spread as clashes between opposition activists, Government troops and pro-Russian forces intensified. In late February, Kiev saw its worst day of violence in 70 years, with at least 88 people killed.

Learning outside the classroom builds a pupil’s confidence and provides rich experiences as well as vital preparation for life beyond academia. But, taking young people to an unfamiliar environment presents a very unique set of health and security challenges.

During Ramadan, it is important for organisations to promote healthy routines to their workforce. Often, key indicators for lifestyle-related conditions are not often checked and known.

Every year many business travellers contract unpleasant diseases such as typhoid, yellow fever, Hepatitis A and Hepatitis B. Suddenly a productive and successful business trip turns into weeks off work, recovering from an acute illness that could so easily have been avoided.

TB is a serious condition that is contagious and spreads through the air – it can be found in every part of the world. However, TB can be prevented and cured with proper treatment. In fact, early diagnosis and treatment is crucial.

Key medical information on the outbreak evolution. Zika is an emerging infectious disease that is transmitted to people through mosquito bites. An increasing number of travellers are being diagnosed with the disease after they return home.

See all
Unparalleled global reach with local presence expertise.
medical and travel security case studies

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London, UK
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Medical Equipment Lost and Found

More and more people are travelling overseas with medical equipment that they need to survive. If this equipment is lost or malfunctions, it is critical to find a replacement as soon as possible. The case study below describes how we were able to rapidly locate and replace lost medical equipment for a member.

Here at International SOS, we provide travel security solutions for organisations who have employees around the world. We help companies prepare their workforce for travel to unfamiliar and remote locations, and provide training and guidance on travel risk management to help keep workers healthy and safe, wherever they may be. Where your situation requires a more active response, our highly-trained teams use their knowledge of procedures and policies across the world to help provide global medical assistance and security measures. There is no one-size-fits-all solution for employee safety – that’s why we work with your business to ensure your needs are met. Our international medical and security services have been fine-tuned through our work across a number of different industries, giving us the experience to deal with your own unique set of needs.

A forest is a challenging environment and it is important people know how to stay healthy and safe, so as an additional service I provide first aid courses, snakebite awareness and heat stress prevention training, among other initiatives.

School trips and expeditions are naturally risky because most are to developing countries. It was clear we required professional risk mitigation advice and a more sustainable system... these requirements led us to International SOS.

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